Frequently asked questions

What is Physically Near Help Me?

It connects people who need physical help with people nearby who want to help. You post what you need, a helper near you says yes, and you finish the job together.

What kind of help can I ask for?

Moving and lifting, errands, cleaning, pet help, yard work, furniture assembly, tech help, a friendly visit, and more. There are 23 categories. Everything must be legal and safe.

Do I have to verify my ID?

No. The ID check is coming soon and will always be optional. You can use everything without it. When it opens, you can add a badge to your profile if you want one.

How do you protect my address?

People who are not part of your task only see an approximate area and your first name. Your exact place is shown only to the helper you accepted, and only while the task is running.

Are my messages private?

Yes. Chat messages are end-to-end encrypted, so we cannot read them. If something goes wrong, you can report a chat and choose which messages to send to our team.

What if I am in an emergency?

Call 911 (or your local emergency number) first. Helpers are neighbors, not emergency services. The Urgent help button also shows your emergency number first.

How much does it cost?

There are no fees today because in-app payments are not turned on yet. Before any fee is ever charged, we will show it to you clearly. See Fees and pricing.

How do I become a helper?

Turn on "Go online", choose your categories and how far you will travel, and accept tasks that fit you. Payments in the app are coming soon. For now, you and the seeker agree on the price and pay each other directly. We do not handle the money.

Can I delete my account?

Yes. You can download your data and delete your account from Settings. Deleting waits 14 days, and signing in again cancels it.