Safety and trust

Meeting someone new takes care. These are the protections built in, and the habits that keep you safer.

What the app does

• Hides your exact address. Others see an approximate area and your first name.
• Encrypts chat end to end, so staff cannot read it.
• Keeps phone numbers private. Calls and messages stay in the app.
• Puts Report, Block, and Urgent help within one tap.
• Lets you hide your profile and choose who sees your photo.
• Pauses urgent alerts for people who send repeated false alarms.

What you can do

• Meet in a public place when you can, especially for company or errands.
• Tell a friend where you are going. Add emergency contacts in the app.
• Check the helper profile and reviews.
• We do not hold or send money. Agree on the price in the chat and pay the other person directly, after the work is done. Never pay a large amount before the work, and never pay a fee to get a job.
• Do not share personal details you do not need to share.
• Leave if you feel unsafe, then report it.

Emergencies

Helpers are neighbors, not emergency services. In danger, call 911 or your local number first.

What is not allowed

Nothing illegal or dangerous, and nothing sexual. Read the community guidelines.